Senior NOC Engineer (4374)
Ciklum
- Місто:
- Львів
- Формат:
- повний remote
- Рівень:
- senior
- Джерело:
- jobs.dou.ua
Що робити
- Understand and analyze customers’ problems and find appropriate, acceptable solutions
- Interfaces directly with customers at different stages of the problem resolution process, including understanding customer issues, communicating action plans for resolution, explainingиdevelopments, and conveying resolution
- Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
- Back-up management, completion, verification and restoration
- Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
Що очікуємо
- Hands-on experience in installation and configuration of Linux operating systems, setup and operation of TCP/IP networking
- Strong Knowledge of Network protocols, architecture, design, and configuration
- Knowledge regarding at least one of the following vendor products: Cisco, Juniper, Palo Alto Networks, F5, VMWare OR Public Cloud networking
- Must have a passion for troubleshooting client problems and satisfying customer needs. Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
- Strong ability to combine monitoring functions and other ongoing processes
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