What is the project, and why should you care?
Symphony Solutions is a Cloud and AI-driven IT company headquartered in the Netherlands. We are a premier software provider of custom iGaming, Healthcare, and Airline solutions. Devoted to delivering the highest quality of service, we offer our expertise in full-cycle software development, cloud engineering, data and analytics, AI services, digital marketing orchestration, and more. Since our founding in 2008, Symphony Solutions has been serving many international clients primarily in Western Europe and North America.
You will be an excellent fit for this position if you have:
5+ years as a Business Analyst on complex software products, with at least 1 year in iGaming or regulated digital platforms
Proven ability to write production-quality requirements: user stories, acceptance criteria, and edge cases that are ready for development
Fluency in Lean AI-SDLC workflows — able to drive discovery, refinement, and delivery cycles with speed and minimal waste; strong facilitation and presentation skills to align stakeholders and engineering teams effectively
Proficiency with Jira (ticket management, sprint tracking) and Confluence (documentation, decision records, knowledge base)
Excellent written and spoken English (C1) — you’ll be writing specs and participating in client-facing calls independently
Strong prioritisation skills — able to manage a complex, multi-track backlog, make confident trade-off decisions, and context-switch between workstreams without losing quality or pace
Resilience and composure in a high-pressure, fast-changing environment — comfortable with ambiguity, shifting priorities, and tight delivery timelines
Comfort working with incomplete information — able to drive clarity through structured discovery rather than waiting for perfect inputs
Actively uses AI tools (Claude, ChatGPT, or equivalent) in daily BA work — requirements drafting, document comparison, acceptance criteria generation, impact analysis, and meeting summaries
Able to write effective prompts for requirements decomposition: turning a vague feature idea into a structured set of user stories with edge cases
Understands LLM concepts at a product level: prompt engineering, context windows, hallucination risks, topic classification — enough to be a competent BA on an AI-powered product
Comfortable reviewing and contributing to AI-generated user stories and test cases — knows when the output is good enough and when it needs human correction
Familiar with AI workflow automation tools (Cowork, n8n, Make, or similar) for automating repetitive BA tasks such as report drafting or ticket updates
Curious and self-directing about new AI tooling — experiments independently and shares learnings with the team
Nice to have:
Experience with sports betting or casino domain: understanding of bet slip mechanics, odds formats, markets, PAM (Player Account Management)
Experience on a sportsbook backoffice platform (trading, market configuration, manual bet placement, liabilities, bet ticker)
Familiarity with multi-tenant / multi-brand SaaS platform architecture and the requirements complexity that comes with it
Background writing requirements for chatbot, conversational AI, or virtual assistant products — intent mapping, dialogue flows, fallback handling
Knowledge of KYC/AML compliance requirements in regulated gambling jurisdictions (UK, Africa, EU)
Here are some of the things you’ll be working on:
Own requirements for assigned product tracks — from discovery through Definition of Ready, across sportsbook, AI chatbot, and backoffice modules
Facilitate backlog refinement and sprint planning sessions: prepare tickets, ensure acceptance criteria completeness, unblock estimation, and drive team alignment on scope
Produce and maintain product and feature documentation in Confluence — architecture context, decision records, process flows, and integration specs
Collaborate directly with the Solution Arc
