GR8 Tech builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists:Why this role exists: This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.
What you’ll drive:
Strategy & Business Growth — Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities. — Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability. — Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.
Client Advocacy & Discovery — Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams. — Ambassador the customer’s goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early. — Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.
Delivery & Operational Excellence — Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase. — Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless. — Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.
Cross-Team Leadership & Expertise Transfer — Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations. — Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.
What makes you a GR8 fit: Must-have — 3+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client-facing platform role). — Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally. — Fluency in Russian or Ukrainian; English proficiency at B2 level or higher. — Deep structural understanding of the iGaming landscape, including operators’ gaming sites, operational bottlenecks, and marketing challenges. — Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients. — Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana). — Resilience and empathy in communication. — A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems. — Excellent time management skills and ability to prioritize effectively.
Nice-to-have — Experience training or mentoring junior Account Managers. — Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches). — A strong network of existing operator contacts in the iGaming industry.
Why you’ll love working
