VIP Manager / VIP Account Manager
- Зарплата:
- $2 500 - $3 500 на місяць
- Джерело:
- djinni.co
Що робити
- Manage and grow a portfolio of VIP / high-value players
- Communicate with VIP players via email, messengers, calls, and other channels
- Reactivate inactive or declining players
- Create and suggest personalized offers, bonuses, and promos for VIP players
- Help develop the VIP / Loyalty program
Що очікуємо
- 3+ years of experience as a VIP Manager / Account Manager / Retention Manager in iGaming, online casino, or sweepstakes casino
- Experience working with VIP / high-value players
- Understanding of retention, reactivation, loyalty, and VIP mechanics
- Strong communication skills and ability to build personal relationships with players
- Understanding of key metrics: LTV, ARPU / ARPPU, Retention, Churn, Revenue
Що пропонуємо
- Experience with sweepstakes / social casino model
- Experience with US / Canada / Tier-1 markets
- Experience launching or growing a VIP function in a startup
- Experience with Customer.io, HubSpot, Intercom, Zendesk, Amplitude, Mixpanel, or similar tools
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