We are looking for a Greek-speaking Sales Manager to join our dynamic Pre-VIP Sales team. In this role, you will work with an active database of casino players, focusing on driving deposits, reactivating inactive players, increasing player value, and identifying high-potential customers who can become VIPs.
HOW YOU WILL MAKE AN IMPACT
Contact players through inbound and outbound calls, personalised emails, and SMS to drive first deposits, reactivation, and upselling
Work with a daily assigned database, covering different player segments and priorities
Reach out to newly assigned players on the same day and maintain consistent multi-channel communication
Promote and activate personalised bonuses and offers based on player behaviour and preferences
Identify high-potential players, convert casual players into VIPs, and reactivate churned VIPs
Collaborate with VIP and Retention teams on campaigns and hand over qualified players to VIP managers
Maintain accurate CRM records, tracking all player interactions and outcomes
Monitor personal KPIs, including database coverage, conversion rates, reactivation, and deposits
Contribute insights to improve sales scripts, offers, and player engagement strategies
Ensure a professional, friendly, and compliant player experience across all interactions
WHAT WILL HELP YOU SUCCEED IN THE ROLE
Native or fluent Greek and English at B2 level or higher, both spoken and written
1+ year of experience in sales, retention, or account management, preferably in iGaming, betting, or entertainment
Experience with inbound and outbound calls and confidence in making 70–100 calls per day
Strong communication, persuasion, and objection-handling skills
Excellent written communication skills for personalised emails and player follow-ups
Analytical mindset with an understanding of sales KPIs and performance metrics
Target-driven, self-motivated, and resilient under pressure
Ability to manage multiple player segments and priorities simultaneously
Experience with CRM systems and telephony tools
Nice to have: knowledge of casino products, bonus mechanics, VIP management, or high-value customers
HOW WE WILL KEEP YOU SMILING
Fixed monthly salary plus a performance-based monthly bonus
Monday–Friday schedule, with weekends off
Fully remote work setup
Ready-to-work player database, with no cold leads or need to build a portfolio from scratch
Structured onboarding with a knowledge base, call and email scripts, bonus flows, and regular 1:1 meetings with your manager
Career growth opportunities, including a potential path to Team Lead
An international team, fast decision-making, and minimal bureaucracy
