AltexSoft is a technology consulting partner for the travel and hospitality industry. We build custom software for online travel agencies, travel management solution providers, and travel tech startups, and we also run a broad portfolio of projects in other domains. More than 100 US-based and 200 worldwide businesses have picked us as their technology partner.
You will run operations for one of the largest enterprise accounts in the company: several delivery teams, a global client in travel technology, and a steady flow of new initiatives. You’ll own the people side of the account, drive initiatives from idea to client presentation, and have direct access to the stakeholders who shape the account’s direction on both sides. The role is built on an AI-first approach to everyday work.
You Have
2+ years as a Project Manager or Delivery Coordinator in IT outsourcing, on an account with several teams
Experience with onboarding, offboarding and team feedback processes
Hands-on resource planning: capacity calendars, allocation, coordinating hiring
Experience presenting to client stakeholders, including senior ones
Confident daily use of AI tools (Claude, ChatGPT or similar) for research, analysis and preparing materials
Can structure a raw idea into a clear narrative and a presentable deck
Comfortable with Excel/Google Sheets and Atlassian toolset
English Upper-Intermediate (B2) or higher, confident in live presentations
Ukrainian native or fluent
Would be a plus
Travel tech domain experience
Experience with staff augmentation and different engagement models
Presentation design skills
You Are Going To
People
Onboarding: define what new team members need, build and maintain the onboarding documentation, get people productive fast
Offboarding: handovers, access, knowledge transfer
Team satisfaction and retention: one-on-ones, health checks, acting early on signals
The performance feedback loop between the client and the team
Resourcing
The hiring pipeline for the account, together with Recruitment: candidate flow, interviewers, internal and client interviews, start dates
The resource calendar: allocation, bench, rotations, how people map to contracts
Operational requests from client-side leads: team changes, access
Initiatives
Take an initiative from a brief to a finished result: bring in the right internal experts, set the task, collect their input, build the materials
Present the materials to client and internal stakeholders yourself
Answer non-standard questions with research and data, using AI tools to go fast
Account growth
Track the client’s organisation, people changes, priorities and market news
Find openings across the client’s organisation (new initiatives, pilots, teams, internal programmes) and work each one until it converts or closes
Spot new opportunities and bring them forward with a proposal
Keep the account context current: stakeholders, decisions, agreed figures
Prepare inputs for monthly and quarterly account reviews
We offer
Work-life Balance
Possibility to work remotely
Health Care
Reimbursement of medical expenses
Online morning exercise
Education
Compensation for trainings, seminars, conferences
Free access to the Pluralsight and ACloudGuru knowledge base
Access to the AltexSoft library with top-notch materials
A mentor for a probation period
Engagement in our Mentorship Hub program as a mentor or a mentee to foster professional growth and development
Development
Horizontally — master new technologies at internal courses
Vertically — choose your own career path through Competency trees
Recognition Program
All your activities are marked by points that can be exchanged for gifts to fit any taste.
