We are looking for a Professional Services Engineer (SW Developer) - a senior technical leader at the intersection of software engineering, AI, and professional services. Reporting to the Services Director, the engineer owns the technical backbone of the Field Deployment Engineering (FDE) program, builds custom integrations for complex customer environments, serves as the internal escalation authority for challenging deployments, and drives AI-powered automation across the global services organization. Globally-scoped, customer-facing, up to 50% international travel (Americas, EMEA, APAC).
Must-have skills
Backend engineering — 6+ yrs, Python preferred (Node.js / Java accepted)
REST APIs, webhooks & data-pipeline integration — building and integrating
Practical AI/ML — LLMs (OpenAI, Anthropic), agentic workflows, production AI tooling
Cloud infrastructure — AWS / Azure / GCP, Docker / Kubernetes, CI/CD
Professional services background — field engineering, solutions consulting, customer-facing delivery; scoping & architecting with enterprise customers
Enterprise data environments — SQL / NoSQL, data transformation, ETL
Customer engagement & communication — exec briefings to technical sessions; up to 50% travel
Leadership — influence without authority, mentoring engineers in distributed teams
