Product Specialist (support, QA)

Що робити

Hardware Setup & Logistics: Mass configuration of Meta Quest headsets (2, 3, 3S, Pro), including creating Meta accounts and installing proprietary apps ("Hawk", "Luminify", and "360 Player").
L1 Support & Onboarding: Guiding new clients through the onboarding process, assisting with initial setup, receiving incoming requests, and resolving basic user queries.
CRM Administration: Registering new headsets in the internal system, updating device statuses, and tracking hardware assignments to specific clients or exhibitions.
Manual & Regression QA: Executing basic test cases before product releases, verifying content performance on devices, and logging test results.
Event Assistance: Preparing, charging, and packing equipment for exhibitions, as well as assisting during public demo sessions.

Communication & Empathy: Ability to calmly, clearly, and simply explain technical details to B2B clients (specifically in English) and team members.
Attention to Detail: Meticulous approach to tracking hardware in the CRM and ensuring no mandatory steps are missed during the mass setup of multiple devices.
Structured Approach: Ability to properly document support tickets and bug reports in Jira (providing clear problem descriptions, steps to reproduce, and logs).
Independent Troubleshooting: Capability to independently find solutions for common mechanical or system errors before escalating the issue.
Required Knowledge

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