We are looking for an Automation QA Engineer to join an international FinTech project and work closely with an L2 Support team.
This role is a good fit for an engineer who enjoys investigating technical problems, debugging, working with logs and APIs, and automating repetitive tasks.
You won’t be limited to writing test cases. A significant part of the work will be related to real support tickets: understanding what happened, reproducing issues, checking system behavior and data, identifying possible root causes, and deciding what should happen next.
What kind of tickets will you work with?
The support team handles different types of cases, including:
Users & Accounts — login and access issues, user creation/deletion, permissions and account-related problems;
Configuration & Account Lifecycle — account settings, configuration changes, activation/deactivation and configuration-related issues;
Data — missing or incorrect data, unexpected results and data-related investigations;
Bugs & Troubleshooting — errors, broken functionality, unexpected system behavior and reproducible technical issues;
You would investigate the case, check the configuration and relevant data, reproduce the scenario, analyze the system behavior and determine whether it is a configuration issue or a product bug. If needed, you would collect the necessary information and escalate the issue to Engineering.
What you’ll do
Investigate and resolve L2 technical support tickets from a QA/automation perspective.
Analyze logs, errors, API responses and application behavior.
Reproduce technical issues and investigate possible root causes.
Work with user accounts, permissions, configuration and data.
Identify whether an issue is a configuration problem, expected behavior or a potential bug.
Develop and maintain automated tests and scripts using Python or Java.
Automate repetitive troubleshooting and support activities.
Improve existing automation and scripting solutions.
Identify recurring support issues and suggest ways to automate or prevent them.
Collaborate with developers and engineers during complex investigations.
Document findings, troubleshooting steps and solutions.
Take ownership of tickets and technical problems from investigation to resolution.
What we’re looking for
2–3+ years of commercial experience in Automation QA.
Strong knowledge of Python or Java.
Hands-on experience with test automation and scripting.
Experience troubleshooting technical issues.
Understanding of APIs and HTTP.
Basic-to-good SQL knowledge.
Experience with Docker/Kubernetes.
Experience with CI/CD.
Experience with AWS or GCP.
Strong analytical and problem-solving skills.
Ability to investigate a problem independently rather than simply follow instructions.
Nice to have
L2/L3 Technical Support experience.
Experience with microservices.
Kafka.
FinTech / Payments domain experience.
Experience creating scripts for troubleshooting or operational tasks.
Why join?
🌍 International FinTech project.
🚀 Work with real production-related technical issues.
🎯 Combine automation, troubleshooting and scripting.
🤝 High level of ownership and autonomy.
💡 AI-first engineering culture with responsible use of AI tools.
📈 Opportunity to expand your expertise beyond traditional QA automation.
💰 Competitive compensation based on experience and impact.
