Zeely AI is an all-in-one AI-powered marketing platform that helps small businesses and marketing teams grow and achieve their business goals.
The platform enables users to create high-quality ad creatives, UGC videos, viral content, banners, and more, as well as launch effective paid and organic campaigns on Facebook and Instagram.
In simple terms: we’ve made the world’s best AI marketing tools accessible to everyone — tools that were previously available only to large brands with expensive marketing teams.
Numbers that speak louder than words:
4 years on the market = a stable, profitable company backed by top-tier international investors
4× growth over the past year
1,000,000+ businesses already use Zeely, and the number is growing rapidly every day
Top 3 in its category in the U.S. market
160+ team members
Markets: U.S. + worldwide
We are not a startup searching for product-market fit — we are scaling what already works. And that comes with a different kind of challenge.
We are looking for a proactive, business-oriented Payment Operations Specialist who will take ownership of our payment infrastructure and billing operations. In this role, you will be responsible for monitoring and optimizing payment performance, improving acceptance rates, managing relationships with payment providers, and ensuring smooth billing operations.
Your Key Responsibilities:
Payments Infrastructure Management
Ensure the stable operation of the payment infrastructure and maintain high payment processing quality
Work with the payment orchestration platform and support its effective configuration
Manage the implementation of new payment methods, providers, and payment configurations
Payment Provider Management
Build and maintain effective relationships with payment providers, acquiring banks, and other vendors
Coordinate the resolution of operational issues, incidents, and payment processing problems
Drive and support initiatives aimed at improving payment performance
Monitor provider performance and evaluate their effectiveness
Payments Performance Optimization
Analyze acceptance rates and key payment decline reasons
Identify opportunities to improve payment conversion and implement optimization initiatives
Analyze retry logic performance and optimize payment recovery strategies
Monitor key payment metrics and ensure their ongoing stability
Billing & Recurring Payments
Administer and maintain the billing system
Ensure the smooth operation of recurring payments, subscriptions, and billing flows
Analyze the impact of billing changes on payment performance and customer experience
Data-Driven Decision Making
Analyze payment data and provide actionable recommendations to improve payment processes
Prepare regular reports on core payment KPIs
Collaborate closely with Product, Finance, Risk, and Engineering teams to deliver payment-related initiatives
What we’re looking for:
3+ years of experience in Payment Operations, Payments Management, or Billing Operations
Strong understanding of the online payment lifecycle, card processing, and billing systems
Hands-on experience working with payment orchestration platforms (experience of working with Solidgate is an asset)
Experience configuring payment routing and a solid understanding of payment routing strategies
Experience working directly with payment providers and resolving operational payment issues
Experience optimizing payment conversion and improving acceptance rates
Hands-on experience with recurring payments and subscription-based business models
Good understanding of key payment metrics (including acceptance rate, decline rate, and retry logic)
Strong analytical mindset with the ability to make data-driven decisions
Proficiency in Excel; SQL knowledge is considered a plus
High level of ownership, proactivity, and excellent communication skills
Nice to Have
Experience with data visualization tools (Tableau, PowerBI)
Experience in SaaS or subscription-
