About the Role: Limestone Digital is looking for a Senior Account Manager to own long-term relationships with international clients and drive account growth. You will act as a strategic partner for clients, understanding business goals, shaping delivery approaches together with delivery leads, and ensuring consistent value delivery.
We need a leader who can take the wheel, build the strategy, and execute it autonomously. This role combines client consulting, commercial ownership, and delivery leadership, with a strong focus on trust-based, long-term partnerships.
What we are looking for:
7+ years of strong experience in account management, consulting, or client services leadership in digital/software services
A valid US visa is mandatory for onsite client meetings and business trips
Background in both account management and project/delivery management
Demonstrated ability to operate with high autonomy in a dynamic, unstructured environment, building processes from scratch
Proven ability to manage complex client relationships and distributed delivery teams
Demonstrated success in growing existing accounts (upsell/cross-sell, renewals)
Strong commercial acumen: comfortable owning a margin and an account economics
Mandatory experience running Quarterly Business Reviews and strategic planning sessions independently
Ability to manage expectations, drive escalations when needed, and prevent overpromising
Excellent negotiation, stakeholder management, and presentation skills
Excellent spoken and written English (full professional proficiency)
Experience working in international, multicultural environments
Availability for business trips to Prague, approximately once every two months
Nice to have:
Experience creating templates/playbooks for client engagement, escalation, and account growth
What you will do:
Client management & growth:
Develop a deep understanding of each client’s business, priorities, budget cycles, and decision-making structure
Build and maintain senior-level stakeholder relationships
Maintain structured communication through regular calls, business reviews, and written follow-ups
Independently design and run Quarterly Business Reviews and strategic sessions
Identify and drive upsell/cross-sell opportunities within existing accounts by aligning our services with the client’s long-term business roadmap
Monitor satisfaction and gather both structured and informal feedback.
Delivery partnership:
Maintain a clear, informed view of all active projects within your accounts
Ensure transparent communication between clients and delivery teams
Represent the client’s perspective internally and Limestone Digital’s perspective externally
Identify risks early and coordinate resolutions with delivery leadership, Commercial & operational ownership
Own account economics: revenue, margin, forecasting, invoicing, and payment collection (with Finance)
Draft/review/manage client documentation: MSAs, SOWs, change requests, proposals
Coordinate with client procurement teams on purchase orders and commercial processes
Ensure contract-to-delivery clarity and operational professionalism across Engagements
About the project: Limestone Digital is an outsourced software development company with headquarters in Prague, Czech Republic. We deliver and maintain desktop and web-based applications and systems for a wide variety of SMEs & startups across industries such as FinTech, Logistics, Healthcare, Insurance, Sports, and E-gaming. Limestone Digital is a team of extraordinary Developers, UI/UX Designers, QA Engineers, and Project Managers who help our clients by building and operating top-notch engineering solutions in our R&D facilities located in Eastern Europe. Our ideal candidate will act as the point of contact for clients, prospects, Business Unit Heads, and LD leadership. Account Manager will create business strategies, architect and oversee delivery approaches, build successful relationships, and drive bu
