Payment Analyst

Weltrade

Що робити

Investigate payment issues: review and resolve escalated deposit and withdrawal cases, including pending, declined, duplicated or incorrectly processed transactions, ensuring timely resolution within agreed SLAs.
Communicate with payment providers: act as the main point of contact for escalated transactions, manage support tickets and follow up with providers to resolve payment-related issues.
Monitor payment performance: track payment methods, identify unusual activity or technical issues, maintain monitoring records and support the resolution of payment incidents.
Manage payment incidents: coordinate the disabling and reactivation of payment methods according to internal procedures, perform test transactions and ensure proper incident documentation and communication.
Support payment operations: prepare manual credits, adjustments and refunds for approval, ensuring accuracy and compliance with internal procedures.

We are looking for a proactive and detail-oriented Payment Analyst to join our Payments Department and support the smooth operation of payment processes across international markets, with a particular focus on Spanish-speaking markets and the South African market.
You will join our Payments Analytics Team, working closely with the Lead Payment Analyst, Customer Support, payment providers and internal teams to investigate transactions, resolve payment issues and monitor payment performance.
This role would suit someone with hands-on experience in payment operations who enjoys problem-solving, working with payment providers and taking ownership of payment-related issues in a fast-paced international environment.
Working schedule: Tuesday to Saturday, 13:00–22:00 UTC (09:00–18:00 GMT-4).

Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot