NOC Engineer (4978)
Ciklum
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Provide first level technical support and preliminary investigation to customer issues and service requests
- Understand and analyze requests, react quickly
- Manage and track customers issues
- Troubleshoot customer issues primarily by frontal sessions
- Develop and review content for the company’s knowledge base
Що очікуємо
- 2-4 years of experience in IT, Enterprise\Datacenter software or SaaS solutions support
- Knowledge of TCP/IP, DNS and other networking concepts
- Customer focused and team oriented.
- Experience with virtualization technology (VMWare/Hyper-V/Azure/AWS) and networking ( troubleshooting, setup, configuration )
- Previous relevant technical experience
Схожі вакансії
З блогу Trackr
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