GR8 Tech builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists: This role exists to ensure the uninterrupted, secure flow of transactional operations across our global networks. You’ll help us protect revenue and maintain platform integrity by owning the end-to-end resolution of payment anomalies, mitigating fraud risks, and optimizing partner communications.
What you’ll drive: Incident Response & Transaction Engineering — Own the end-to-end investigation and resolution of multi-step payment anomalies and transaction-related issues. — Ship rapid, accurate solutions for escalated operational bottlenecks to minimize processing downtime. — Monitor real-time alerts and track incoming system anomalies utilizing tools like Grafana. — Analyze transaction logs within PSP backoffices to diagnose root causes of processing failures.
Risk Mitigation & Compliance — Execute daily anti-fraud and financial fraud operational workflows to protect platform liquidity. — Enforce strict adherence to company procedures and international payment regulatory standards. — Escalate highly sensitive, complex systemic issues to the supervisor or cross-functional security teams when guardrails are breached.
Partner & Stakeholder Architecture — Partner with internal product engineering teams and external payment service providers (PSPs) to unblock processing pipelines. — Communicate technical issues clearly and professionally to external partners, ensuring rapid SLA compliance. — Notify affected internal teams and clients immediately regarding critical service disruptions or localized processing degradations.
Operational Evolution — Identify recurring transactional friction points and transform those insights into actionable workflow improvements. — Optimize customer support workflows by pinpointing systemic sources of user payment friction. — Measure your personal and team output against monthly operational efficiency and accuracy targets.
What makes you a GR8 Fit: Must-have — 1+ years of experience in Customer Support, Payments Operations, or a similarly fast-paced operational environment, experience in the iGaming industry is a plus. — Solid operational understanding of the online payments ecosystem, including processing flows and industry standards. — Ability to work rotating shifts, including night shifts. — Hands-on experience navigating monitoring setups (Grafana) and managing incidents via ticketing ecosystems (Jira). — Technical proficiency in using PSP back-offices for log analysis alongside a solid grasp of Microsoft Excel for data parsing. — Professional English proficiency (Intermediate/Upper-Intermediate) and proficiency in Ukrainian or Russian languages. — Proven multitasking execution, with a track record of prioritizing high-volume data queues under strict SLA deadlines.
Nice-to-have — Experience working directly with diverse regional payment regulations across multiple geographies. — Proven autonomy in managing isolated operational tasks from start to finish without constant oversight. — Background in analyzing complex, multi-step fraud patterns.
Why you’ll love working here: Benefits Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
Work-life & support — Paid maternity/paternity leave + monthly childcare allowance. — 20+ vacation days, unlimited sick leave, emergency time off. — Remote-first + tech
