Middle Account Manager
- Рівень:
- middle
- Джерело:
- djinni.co
Що робити
- Build and maintain strong, long-term relationships with assigned clients (mid-size and growing accounts);
- Develop a solid understanding of clients’ business objectives and current technology setup to identify support and growth opportunities;
- Support upsell and cross-sell initiatives by identifying client needs;
- Ensure smooth delivery in cooperation with engineering teams and proactively address client concerns;
- Monitor account health, client satisfaction, and operational performance; escalate risks when necessary;
Що очікуємо
- 3+ years of experience in Account Management (or another relevant experience as PM, BDM, Sales Manager) in the IT industry;
- Experience managing commercial conversations and supporting upsell initiatives;
- Strong communication and relationship-building skills;
- Ability to understand client business needs and translate them into actionable requests for delivery teams;
- Experience working with cross-functional teams (delivery, finance, recruitment);
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