About us
3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.
3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.
We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.
3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.
Purpose of the Role
The Localization Team Leader owns the localization function end-to-end — people, performance, quality, delivery, and budget. Localization is a global service function supporting the entire company. This is a people-first leadership role: the TL drives strategy, develops the team, manages external partners, and represents localization boldly across the organization.
1. People Leadership & Team Development
Own all people management: 1:1s, performance reviews, CRDs, development plans, and wellbeing
Define team composition and FTE planning; assign roles based on evolving business needs
Develop translators through expanded responsibilities and career path evolution
Ensure no critical knowledge sits with a single person — build shared ownership across the team
2. Stakeholder Management & Communication
Act as the primary localization voice — bold, proactive, and with a wide area of influence
Proactively communicate with local market stakeholders on quality, feedback, risks, and capacity
Strengthen collaboration with Product Creation & Commercial areas
Maintain strong relationships with key regional markets
Represent localization in decision-making forums — with ownership, not just presence
Challenge the status quo: raise issues, drive improvements, advocate for localization
3. Performance, Governance & KPIs
Own team KPIs: CSAT 4.0+; 90% of requests via governance process by Q3 2026
Implement and maintain approval and prioritization mechanisms for localization requests
Drive AI translation efficiency — define quality targets (e.g. max 20% manual edits)
Own task intake, prioritization, and assignment across the team
Reduce unnecessary spend — focus resources on high-impact languages and content
4. External Partners & Budget
Own agency relationships —delivery, quality, invoices, and SLA
Manage the localization budget — external spend, agency costs, and tool subscriptions
Proactively identify cost reduction opportunities without compromising quality
Hold agencies to agreed standards and review partnerships for efficiency
5. Strategy & Tools
Co-own localization strategy and goals with Department Manager and General Manager
Accountable for the tools the team uses — fit for purpose, adopted, AI-first and delivering results
Make the Localization function strategic and proactive — a global voice with global impact.
7. Office Presence & Local Policies
Ensure team adherence to office presence targets and local policy compliance.
Being the part of us means:
Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work-life balance
Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a com
