L3 Support Specialist (Processing Acquiring Platform)
- Джерело:
- djinni.co
Що робити
- Investigate and resolve complex production incidents, payment failures, transaction issues, and merchant-related problems. Participate in incident response and on-call support when required
- Technical Investigation: Analyze logs, metrics, API requests and responses, database data, and transaction flows to identify the root cause of issues
- Payment Operations: Investigate payment lifecycle issues, provider/acquirer failures, transaction discrepancies, refunds, reversals, and reconciliation-related problems
- Engineering Collaboration: Provide Engineering and DevOps teams with detailed technical findings, reproducible cases, and relevant logs and transaction data. Validate fixes and support post-incident analysis
- Continuous Improvement: Maintain troubleshooting documentation and runbooks, identify recurring issues, and help improve monitoring, support processes, and operational reliability
Що очікуємо
- 3+ years of experience in technical production support, L2/L3 support, backend engineering, or a similar role
- Strong experience troubleshooting production systems
- Good understanding of REST APIs and HTTP
- Strong SQL skills and practical experience with PostgreSQL or another relational database
- Experience analyzing application logs and production data
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