L3 Middle Support Engineer (IRC297172)
- Рівень:
- middle
- Джерело:
- djinni.co
Що робити
- Work from the office only 1 day per week (Lviv, Ukraine)
- Act as L2-L3 Support Engineer, which means assessing issues and providing solutions for problems that cannot be handled by tier 1
- Managing the life cycle until they are fully resolved or providing a workaround solution.
- Support in incident management after deployment
- Perform log-level analysis
Що очікуємо
- 2+ years of experience as Customer Support Engineer(L1, L2, or L3)
- 2+ years of experience with technical support / QA / data analysis/ development/ technical account management
- Intermediate in English is a must
- Strong HW/SW problem-solving and troubleshooting skills;
- Experience in SQL querying and managing data
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