L2 Technical Support Engineer

Що робити

Providing L2 off-hours on-call technical support for enterprise video streaming and encoding workflows.
Owning end-to-end incident lifecycle: triage, ticket logging, deep-dive root cause analysis (RCA), workaround implementation, and resolution within strict SLA targets.
Troubleshooting REST API integrations: inspecting endpoints, authentication/tokens, headers, CORS preflights, and payload errors; reproducing reproducible calls via Postman/curl.
Diagnosing web player issues (JS/TS) using Chrome DevTools: inspecting Console and Network tabs, analyzing buffering, verifying manifest and segment availability (HLS, DASH).
Validating live streaming and encoding pipelines: verifying RTMP ingest status, encoder health, transcoding pipelines, and adaptive bitrate delivery.

Hands-on experience in L2 Technical Support, DevOps, or Web Systems Engineering troubleshooting production environments for 2+ years.
Proven hands-on experience in the video streaming / OTT / media domain: troubleshooting live streaming (RTMP ingest), file-based encoding/transcoding, and delivery workflows.
Practical understanding of video streaming protocols (HLS, DASH), adaptive bitrate (ABR) streaming, codecs, containers, and common playback error patterns.
Hands-on browser diagnostics using Chrome DevTools: inspecting Console, Network traces, CORS headers, HAR capture, and analyzing video segments/manifests and buffering issues.
Deep understanding of REST API concepts, HTTP methods/headers/status codes, and hands-on API debugging (Postman, curl).