L2 Support Engineer (iGaming)
BePlay
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Support & Incident Management
- Handle tickets and technical incidents that require in-depth investigation.
- Reproduce, analyse and assess reported issues, resolving them independently or escalating to the relevant team.
- Process client incidents and service requests in line with agreed SLAs.
- Monitor SLA compliance for request and incident resolution.
Що очікуємо
- 2+ years of experience in technical support (2nd line), including hands-on experience in iGaming or on the game provider side — essential for understanding the specifics of the product.
- Proven experience resolving major and critical incidents independently.
- Confident SQL skills (queries for analysis and diagnostics).
- Experience communicating directly with clients via Jira or a similar ticketing system.
- Solid understanding of web technologies, APIs and integration principles.
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