Support Operations Manager
Gismart
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Coordinate Support operations across multiple teams, ensuring alignment, ownership, and consistent execution
- Identify operational gaps and proactively propose and implement improvements
- Lead the rollout of new processes, policies, tools, and product launches across Support
- Manage the Support Operations backlog and drive cross-functional projects to completion
- Administer and continuously improve Zendesk, including workflows, routing, SLAs, triggers, automations, tags, and permissions
Що очікуємо
- Proven experience in Support Operations within a medium-to-large Support organization
- Strong hands-on experience with Zendesk and Zendesk Explore
- Advanced English proficiency (C1+) in writing and speaking
- Experience rolling out processes, tools, and operational changes across multiple teams
- Strong analytical and project management skills
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