L1 Technical Support Specialist (24 hours/week)
- Джерело:
- djinni.co
Що робити
- Receive and manage support requests through internal communication channels and ticketing systems (Slack, Teams, Telegram, Jira Service Desk). No cold calls
- Diagnose and troubleshoot technical issues
- Ask customers targeted questions to quickly understand the root of the problem and gather additional details for higher levels of support
- Monitor issues through to resolution, within agreed time limits (SLA)
- Properly escalate issues unresolved by 1st line to appropriate internal teams
Що очікуємо
- English: Intermediate or higher
- Excellent PC skills and confidence in working with different tools and systems
- Ability to prioritize and manage multiple tasks when needed
- Ability to make decisions within established processes and explain the reasoning behind them
- Knowledge of SQL/DevTools/API/Jira will be an advantage
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