L1 Technical Support Engineer
- Джерело:
- djinni.co
Що робити
- Act as the first point of contact for user support requests
- Register, classify, and prioritize tickets in Jira Service Management
- Collect required information for troubleshooting
- Resolve common user issues using runbooks and standard procedures
- Design, set up, and continuously improve the L1 support process
Що пропонуємо
- Experience administering Jira Service Management
- Experience with chat-bots or messenger-based support channels
- Basic knowledge of SQL, REST APIs, or scripting
- Experience with support metrics and SLA/KPI tracking
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