Junior Technical Support Engineer
ICONIC21
- Формат:
- повний remote
- Рівень:
- junior
- Джерело:
- jobs.dou.ua
Що робити
- Investigating production issues in collaboration with development teams.
- Applying configuration changes based on customer requests.
- Utilizing modern logging and monitoring tools.
- Communicating with the client’s customer support via chat and email.
- Drafting clear, professional written responses to B2B partners (operators/aggregators) explaining technical findings, root causes, and recommended resolutions
Що очікуємо
- Experience in troubleshooting web applications.
- Ability to read and parse structured log data (JSON) and identify relevant events within large, noisy log files
- Understanding of REST API concepts (status codes, request/response bodies, timeouts, retries) to diagnose integration issues between systems (e.g., bet/win/cancel flows between provider and operator wallets)
- Familiarity with monitoring tools such as Grafana, Kibana, or similar.
- Strong communication skills.
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