Junior Customer Support Engineer (B2C)
- Рівень:
- junior
- Джерело:
- djinni.co
Що робити
- ● Manage and resolve incoming customer tickets via Zendesk according to SLA (not strict). Emails, AppStore, PlayMarket. NO LiveChats or any other kind of realtime support activities.
- ● Assist end-users with everyday inquiries, including account setup, subscription management, features usage, and general troubleshooting.
- ● De-escalate customer frustrations by providing thoughtful, customer-first solutions.
- ● Understand the internal product and development "kitchen" enough to handle escalation procedures.
- ● Continuously develop and maintain internal KnowledgeBase.
Що очікуємо
- You will handle daily inquiries, resolve account and billing questions, and participate in the escalation process. While you won't need to write code or debug system errors, you should have a solid high-level understanding of how digital products and development workflows function so you can easily collaborate with our internal R&D team.
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