Customer Support Specialist
- Джерело:
- djinni.co
Що робити
- Respond to building residents and members of the property management team via email or chat in a professional and timely manner.
- Assist users with account setup or with signing in to the platform; service bookings; billing questions and general platform navigation.
- Provide clear guidance and advice to users on how to use the ElevateOS service effectively.
- Identify issues, prioritize and escalate them to the appropriate team (customer success, technical support, product team).
- Follow up with residents to confirm issues are fully resolved and satisfaction is achieved.
Що очікуємо
- 2+ years of experience in software customer service.
- Excellent written communication skills (English Upper-Intermediate B2).
- Comfortable multitasking across email and chat channels.
- Experience with CRM and ticketing systems like Zendesk/HubSpot.
- Experience in writing basic how-to instructions and articles.
Схожі вакансії
- Junior Customer Support Engineer (B2C)Konexta.Agencyjunior
- Customer Support Representative (4 night shifts per month, English B2-C1)Fast Corporate$800 - $1 300 на місяць
- Customer Support ManagerGegi$400 - $600 на місяць
Customer Support SpecialistHealthJoy$900 - $1 050 на місяцьremote
Customer Support Team Leader4bill, до $2500remote
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot