Our Customer:
A-listware is an international software development and IT outsourcing company that builds dedicated engineering teams for clients across Europe, the USA, Canada and Israel.
Your Tasks:
Support day-to-day communication with assigned clients
Collect and clarify client requests and pass them to delivery teams
Track project status and keep clients updated on progress
Maintain client documentation, reports and records in the CRM
Coordinate with internal teams on staffing, timelines and deliverables
Identify upsell and cross-sell opportunities within existing accounts
Collect client feedback and escalate issues to senior account managers
Prepare meeting agendas, notes and follow-ups
Required Experience and Skills:
1+ years of experience in account management, client support or a similar client-facing role
Strong written and verbal communication skills
Proven ability to build and maintain long-term client relationships
Solid organizational skills and attention to detail
Ability to manage multiple requests and priorities at once
Proactive approach to problem solving
English — Advanced
Would Be a Plus:
Working knowledge of IT technologies and the software development process
Working knowledge of the IT outsourcing industry and its business models
Hands-on experience with CRM systems
Working conditions:
5-day working week, 8-hour working day;
Remote work.
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