IT Support Specialist (Wrocław, on-site)
- Джерело:
- djinni.co
Що робити
- Provide first-level contact and technical support for all incoming user requests and issues related to hardware, software, and network connectivity
- Troubleshoot, diagnose, and resolve technical hardware and software incidents, both remotely and in person, to ensure minimal disruption to business operations
- Install, configure, and maintain computer systems, mobile devices, printers, and other peripherals in accordance with company standards
- Assist with the IT onboarding process for new hires, ensuring their equipment and accounts are set up and functional from day one
- Establish communication with delivery suppliers to arrange for the delivery of equipment
Що очікуємо
- Proficiency in troubleshooting macOS, Windows, and Linux operating systems
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
- Hands-on experience with hardware troubleshooting for desktops, laptops, and peripherals
- Familiarity with IT service management (ITSM) and ticketing systems
- Proficiency in using the service desk (Freshservice)
Що пропонуємо
- The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
- Competitive salary packages with performance-based annual reviews
- Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
- Employm
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