IT Support / Helpdesk Specialist (Google Workspace, Windows) (US)
- Джерело:
- djinni.co
Що робити
- Providing technical support to employees at the U.S. office on issues related to computers, software, and network access
- Install, configure, and maintain software and applications on employee workstations
- Troubleshoot and resolve software and connectivity issues on Windows-based PCs
- Support, troubleshoot, license, and maintain the company's enterprise technology stack, including tools such as Google Workspace, Slack, Zoom, Office 365, Teams, ClickUp
- Manage and resolve IT support tickets in a timely and efficient manner
Що очікуємо
- Fluency in English (B1-B2 level)
- Experience in customer service preferably in English
- Active Directory and Group Policy
- Basic understanding of IP, DNS, VPN and skills in diagnosing network problems
- Security knowledge. Anti-phishing and other cyber threats
Що пропонуємо
- A modern office with a strong focus on your comfort, along with high-quality hardware and software
- Medical insurance and paid vacation
- Free access to conferences, forums, and courses for professional development
- Team buildings and corporate events
- Compensation for sports activities and English learning
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