IT Helpdesk Specialist

Що робити

L1 IT Support: Provide first-line technical support to employees, troubleshooting hardware, software, network connectivity, and access-related issues.
Ticket Management: Handle incoming IT requests, prioritize incidents, track resolutions, and escalate complex issues to L2/L3 support when necessary.
User Access & SaaS Administration: Manage user accounts, access permissions, onboarding/offboarding requests, and basic troubleshooting across Google Workspace, Atlassian Suite, Slack, and SSO/IdP.
Network Support: Assist in configuring, maintaining, and troubleshooting Juniper, Fortinet, and Cisco network equipment (routers, switches, wireless APs, and firewalls).
Network Security & Access Control: Support VPN connectivity (IPsec/SSL), VLAN configurations, and network authentication systems (RADIUS, 802.1X).

Experience: 2+ years of experience in IT Helpdesk, IT Support, or IT Systems Administration, with practical exposure to networking.
L1 IT Support: Hands-on experience providing first-line technical support, troubleshooting hardware, software, connectivity, and user access issues.
Networking Equipment: Experience configuring and administering Juniper, Fortinet, and Cisco equipment (routers, switches, firewalls, and wireless APs).
Network Security & Protocols: Understanding of Fortinet NGFW, VPNs (IPsec/SSL), BGP/OSPF, VLAN segmentation, and basic network troubleshooting.
AAA & 802.1X: Familiarity with RADIUS (FreeRADIUS, Cisco ISE, or FortiAuthenticator) and 802.1X network access control.

Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot