Intern (L1 Technical Support Engineer)
SQUAD
- Місто:
- Львів
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Assist the team with performance monitoring and generate reports using existing instructions and clear formatting guidelines.
- Perform basic triaging of incoming tickets and investigate metric anomalies.
- Gather and organize input data for engineers (such as device lists, environment setups, and metric patterns).
- Follow process instructions and carefully verify your output before submitting it for review or sharing it with stakeholders.
Що очікуємо
- Good understanding of SQL basics to write simple queries and pull necessary data.
- Experience with Jira, Confluence, Slack, and Google Workspace (Google Sheets, Docs).
- High attention to detail, strong sense of responsibility, self-motivation, and the ability to ask questions when encountering new areas.
- At least an Intermediate level in both written and spoken English (B1).
- Nice to have
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