Helpdesk Specialist (Technical Support and Operations)

Невідома компанія

Що робити

Resolve technical requests in chat across HubSpot, Aircall, Stripe, and other company tools within defined SLAs
Own the support queue end-to-end: triage incoming requests, prioritize effectively, keep work in progress low, and prevent backlog buildup
Proactively escalate blocked or high-risk items rather than allowing them to stall
Support routine operational work and HubSpot administration, including workflows, automations, and reporting
Build and maintain automations across Slack, Aircall, Stripe, Zoom, and other systems

Experience in technical support, CRM operations, system administration, or a similar hands-on role
Genuine enthusiasm for AI-assisted workflows and practical experience using AI to improve work quality or speed
Familiarity with automation tools such as n8n, Zapier, or Apps Script
Demonstrated ability to manage a high-volume task queue or ticket workload with strong consistency
Strong self-prioritization skills and the ability to make sound decisions when multiple requests feel urgent

Experience working with HubSpot
Experience with ClearFeed or similar ticketing and SLA-management tools
Why this role matters
You will help keep our internal operations running smoothly by making sure technical requests are handled quickly, blockers are surfaced early, and repetitive manual work is continuously reduced through automation. Your work will directly improve team efficiency and help internal stakeholders move faster with less friction.