HelpDesk Manager (TL)
- Джерело:
- djinni.co
Що робити
- Managing the help desk team and evaluating performance
- Ensuring business users’ support (internal) is timely and accurate on a daily basis
- Providing education and onboarding to users
- Develop and implement policies and procedures
- Develop daily, weekly, and monthly reports on the help desk team’s productivity
Що очікуємо
- Good communication skills in English — Upper — intermediate level and higher speaking and writing
- Technical education (Computer Science, Information Technology, or a related field)
- At least two years of experience as a Help Desk Manager or Technical Support Team Lead role ( minimum team size — 5 team members ) - continuous improvement of team processes, SLAs, task tracker usage, team reports, etc.
- Strong technical / troubleshooting background related to various Backend / Frontend / Product issues
- Experience with Google Analytics and paid traffic flows ( traffic sources / trackers / conversions / webhooks / etc )
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