Head of Customer Support
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Team Leadership & Development: Recruit, onboard, mentor, and build a high-performing 24/7 support team.
- Process & Quality Optimization: Establish operational workflows, quality standards, and service desk processes to optimize ticket handling, response times, and CSAT scores.
- Tools & Infrastructure Management: Oversee support platforms, software, and ticketing systems to drive efficiency.
- Analytics & Reporting: Track key performance metrics, build analytical reports, and deliver actionable insights to leadership.
- Cross-Functional Collaboration: Partner with internal teams to continuously refine the overall player journey and communication quality.
Що очікуємо
- iGaming Experience: Proven track record in a similar leadership role within the iGaming sector.
- Market Expertise: Strong understanding of Tier-1 iGaming markets and customer dynamics.
- Leadership & Organization: Exceptional team management, organizational, and strategic planning skills.
- Data-Driven Mindset: Ability to analyze metrics, build reports, and make data-informed decisions.
- Language Skills: English proficiency at B1+ or higher.
Що пропонуємо
- Work in an international Tier‑1 iGaming environment.
- Remote format with flexible schedule.
- Competitive compensation and performance bonuses.
- Opportunity to shape global marketing strategy and scale a Tier‑1 product.
- Collaborative, multicultural team atmosphere.
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