Group Lead VIP Support
- Рівень:
- lead
- Джерело:
- djinni.co
Що робити
- Managing VIP Support operations, SLA, KPI, and 24/7 coverage
- Managing Team Leads, performance, development, and escalations
- Ensuring compliance with internal policies and regulatory requirements
- Monitoring fraud, risks, and sensitive customer communications
- Approving individual VIP customer solutions and handling exceptional cases
Що очікуємо
- 3+ years of experience in Group Lead VIP Support/Head of VIP Support position
- Proven experience managing multiple teams through Team Leads
- Strong experience in setting KPIs, monitoring performance, and driving improvement initiatives
- Experience with capacity, headcount, workload, and resource planning
- Experience developing Team Leads, conducting performance reviews, and increasing managerial autonomy
Схожі вакансії
З блогу Trackr
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