Fintech Support Manager
- Джерело:
- djinni.co
Що робити
- Provide professional support to B2B clients through multiple communication channels, including the BankStore platform, email, messengers, and phone calls.
- Assist prospective and registered clients with platform registration and onboarding.
- Guide clients through platform functionality, corporate profile completion, document uploads, and the next steps of their customer journey.
- Collaborate with Compliance, Onboarding, Operations, Sales, and Product/Technology teams to resolve client inquiries efficiently.
- Manage complex customer requests, escalate issues to the appropriate teams, and follow up until resolution.
Що пропонуємо
- Experience in Fintech, Banking, Payments, or Financial Services.
- Previous experience supporting international B2B clients.
- Basic understanding of KYC/KYB requirements and corporate onboarding processes.
- Experience using AI tools and customer support automation.
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