Who we are
We’re a fast-growing telehealth product launched in 2025, focused on the US market. Our platform connects patients with doctors for weight-loss treatment, prescriptions, and insurance-covered telehealth visits.
We work in a HIPAA-conscious environment where reliability, security, and responsible handling of sensitive information are essential. Our user base is growing quickly, and our team is remote-first across multiple countries.
Role overview
We’re looking for a hands-on DevOps Tech Lead to lead our growing DevOps team and own the technical direction and day-to-day operation of our AWS infrastructure.
Reporting directly to the CTO, you’ll manage our existing DevOps engineer and help hire and develop the team as we grow. You’ll own infrastructure priorities, guide technical decisions, and work closely with development and QA to support reliable delivery.
You’ll combine hands-on infrastructure engineering with team leadership: improving production reliability, strengthening security, automating operations, and helping other engineers become more effective and independent.
This role suits someone who enjoys building and operating infrastructure, makes practical decisions, and can give a small team clear direction.
What you’ll do
Lead and develop the DevOps team
Manage DevOps engineers through regular one-to-ones, clear goals, constructive feedback, and performance reviews.
Own day-to-day planning and prioritization, balancing infrastructure improvements with operational needs.
Help hire and onboard additional DevOps engineers.
Coach engineers, review infrastructure changes, and encourage shared ownership.
Build documentation and cross-training practices that reduce dependence on individual team members.
Keep the CTO informed about significant risks, capacity constraints, and decisions requiring business input.
Own infrastructure direction and delivery
Develop and maintain a practical infrastructure roadmap aligned with product growth and engineering priorities.
Lead infrastructure architecture decisions, balancing reliability, security, maintainability, and cost.
Remain directly involved in implementation, troubleshooting, and production operations.
Plan infrastructure upgrades and migrations with appropriate testing, rollback procedures, and documentation.
Establish clear practices for reviewing and delivering infrastructure changes.
Operate reliable AWS environments
Operate and improve production and staging environments.
Monitor availability, performance, capacity, and AWS spending.
Maintain backup and recovery procedures, including regular restoration tests.
Identify operational risks and address them before they become recurring incidents.
Work with development and QA on deployment readiness, troubleshooting, and infrastructure needs.
Strengthen infrastructure security
Own infrastructure security controls, including access management, patching, hardening, and vulnerability remediation.
Maintain protection against malicious traffic, bots, and DDoS attacks using CloudFront, AWS WAF, and related services.
Implement and maintain infrastructure controls that support the company’s security and compliance requirements.
Work with the CTO and relevant stakeholders to address infrastructure risks and provide supporting documentation.
Improve observability and incident response
Maintain useful monitoring, logging, dashboards, health checks, and actionable alerts.
Lead infrastructure incident response and coordinate investigations with developers when application components are involved.
Maintain clear escalation procedures and operational runbooks.
Review incidents, identify contributing causes, and ensure follow-up improvements are completed.
Help establish sustainable production support coverage as the team grows.
Automate operations and improve delivery
Maintain and improve infrastructure as code using CloudFormation.
Automate repetitive operational tasks using Bash or Python.
