Customer Support Specialist - Whitepay
- Джерело:
- djinni.co
Що робити
- Assisting B2B clients with product inquiries and technical issues.
- Assisting end users with troubles & payment issues.
- Troubleshooting and resolving technical problems promptly.
- Creating and maintaining support documentation.
- Escalate and coordinate complex issues and requests with internal teams (Support, Development, Compliance, AML) as needed.
Що очікуємо
- 2–5 years of experience in Customer Support / Technical Support / Customer Success in a crypto-related IT product or SaaS company.
- Experience working with international customers and multiple time zones.
- Experience working with B2B customers and handling complex technical or product-related issues.
- Experience creating and maintaining support documentation and knowledge bases.
- Strong understanding of software products, platforms, APIs, and integrations.
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