Customer Support Specialist
Sednor Holdings Limited, до $2000
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Investigate, troubleshoot, and resolve client issues related to our product/service. Escalate complex issues to the appropriate team as necessary.
- Document and track customer interactions and problems in the customer relationship management system (CRM).
- Provide feedback to the product team about customers’ needs or challenges.
- Help customers understand the features and benefits of products/services.
Що очікуємо
- At least 2-3 years of experience in a customer service or support role.
- Excellent communication skills, both written and verbal.
- English — B2+
- Tech-savvy with the ability to learn new software and systems quickly.
- High level of patience and active listening skills.
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