Customer Support Specialist
- Джерело:
- djinni.co
Що робити
- Advise Clients on the company's product via online chat (no calls).
- Assist Clients in working with the website (provide technical support).
- Solve Clients' problems within the framework of the company's product.
- Build long-term relationships with Clients.
- Provide Clients with up-to-date information on current offers/promotions of the company
Що очікуємо
- Effective multitasking: ability to handle multiple chats, work with knowledge bases, and switch tasks without quality loss
- Problem-solving mindset and customer orientation: Experience and skills in resolving challenging situations. Ability to effectively identify, analyze, and resolve customer issues, demonstrating a deep commitment to achieving positive outcomes.
- Active engagement in work
- Experienced PC user (understanding of VPNs, internet connectivity, basic troubleshooting)
- Own equipment (PC/laptop with Windows 10/11, stable internet connection)
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