Customer Support Specialist (Night shift)
- Джерело:
- djinni.co
Що робити
- Deliver top-tier customer support to users through email and various digital communication platforms.
- Effectively manage and resolve customer queries and complaints concerning the mobile application and subscription services.
- Identify and troubleshoot technical problems associated with the mobile app, escalating them to the appropriate team when needed.
- Supply product information, respond to product-related inquiries, and instruct users on utilizing the application most efficiently.
- Respond to app reviews, provide solutions, and address concerns to improve user satisfaction.
Що очікуємо
- Demonstrated experience in a customer service role or a similar position, preferably in relation to a mobile application.
- Superior verbal and written communication abilities.
- Robust understanding of subscription models and the functionalities of mobile applications.
- Familiarity with customer service software (Zendesk, Freshdesk, etc.), and tools.
- Ability to maintain patience and professionalism in high-stress scenarios.
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