Customer Support Manager (day and night shifts by CET)
- Джерело:
- djinni.co
Що робити
- Customer Communication: Engage with customers and partners via chat and email in English, resolving inquiries within established SLA timeframes.
- Liaison Communication: Liaise with providers to resolve customers' requests.
- Information Delivery: Provide accurate, valid, and comprehensive information using internal knowledge bases and support tools.
- Problem Solving: Analyze customer issues, investigate root causes, and proactively search for solutions.
Що очікуємо
- English: Written Upper-Intermediate (B2) or higher.
- Crypto Knowledge: Basic understanding of cryptocurrency and blockchain concepts, willingness to deepen this knowledge on the job.
- Customer Focus: Customer-oriented with a responsible, ownership-driven attitude.
- Industry Attitude: Genuine interest in and positive attitude toward the crypto industry.
- Proactivity: Proactive, meticulous, and detail-oriented, comfortable working with ambiguity and multiple tools simultaneously.
Що пропонуємо
- Experience: 1+ years of experience in support.
- Domain: Experience in fintech or crypto.
- Tools: Confident using chat/ticketing systems (e.g., Zendesk, Intercom, or similar).
- Conditions and benefits:
- Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone.
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