Customer Support Specialist
- Джерело:
- djinni.co
Що робити
- Be available every day from 06:00 to 09:00 CET as the first point of contact for client requests — the window in which results, news, and event publications go live.
- Support clients with specific problems: understand the issue, resolve what you can directly, and escalate cleanly to the right person when you cannot.
- Execute the tasks clients have mandated us with — publishing news and events, updating IR content, maintaining distribution lists, and similar recurring work.
- Maintain and improve data quality across our platforms: check what comes in, correct what is wrong, and fix the cause rather than the symptom.
- Document recurring issues and suggest improvements — to our processes, ourproducts, and how we explain them to clients.
Що пропонуємо
- German, written and spoken — a large part of our client base is Swiss and German.
- Exposure to investor relations, financial services, or another regulated environment.
- Familiarity with support tooling and basic data work — ticketing systems, spreadsheets, simple queries.
- Mindset & approach
- You take ownership of a request until it is actually resolved, not until it is passed on.
Схожі вакансії
Customer support/Integrations supportEvoplay Entertainment, Лімасол (Кіпр)remote
Customer Support / Technical Support Specialist (B2B IT)EDINКиїв- Customer Support Specialist — IT ProductPar Soft$1 100 - $1 200 на місяць
Customer Support EngineerCompetera, за кордономremote
RNG Customer Support Engineer (L1)ARRISE, за кордоном
З блогу Trackr
Усі статті →
Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot