Feenko is a mobile product in the personal finance space that helps people track, understand, and control their spending and subscriptions.
We launched from scratch almost a year ago and already have 100,000+ users, positive unit economics, and rapid growth, with a primary focus on the US market. Backed by a recent partnership with Visa, we are unlocking new opportunities for scaling.
While mobile is the heart of our product, web is the heart of our growth: our web funnel is where users discover Feenko and become paying subscribers.
We are looking for a Junior+ / Middle Customer Support Specialist to join our ambitious team and help us improve the experience of our users. We work with a minimum of bureaucracy, encourage quick decisions, and give you the freedom to improve and automate processes.
Our Support team is the first point of contact for existing and potential Feenko users. We do not just answer questions — we help users have the best possible experience with our product. The team works closely with Developers, Designers, and Marketing: we share detailed user feedback, find weak points in our processes, and suggest solutions that make the product and support more convenient and effective.
Challenges you will work on:
Be the voice and face of Feenko for our users — handle user requests by email and, in the future, in online chats, mainly in English. For other languages, we use available AI tools.
Become an expert in the product — learn all its features and flows so you can find answers independently and help users in different situations.
Be the voice of the user inside the team — notice repeated problems and useful insights, share them with the Product team, and directly help improve the user experience.
Improve Support processes — from small changes to macros and instructions to testing and launching new tools and flows.
Go deeper into the product than the user — find weak points in the flows, notice where users have difficulties, and suggest how to make the product and Support more convenient.
Work with user experience in public channels — help resolve user issues on Apple App Store, Google Play, Trustpilot, and Facebook, and directly influence the quality of the Feenko user experience and product ratings.
What is important to us:
1.Experience & hard skills:
English level B2 or higher — written English is your main working tool, while spoken English may be needed for occasional calls.
At least 1 year of experience in a customer-facing role — Support, Account Management, or Customer Success. You have worked with ticketing systems such as Zendesk, Intercom, Freshdesk, or similar tools.
Experience with mobile apps and payment systems (Stripe, Solidgate, PayPal, or similar).
Experience with subscription-based businesses is a strong plus — you understand how monetization, funnels, upsells, and renewals work, including how subscriptions and billing are handled on App Store and Google Play.
2.How you work:
You communicate clearly and with empathy — you write personalized, natural replies that solve the root cause of a user's issue (not just close the ticket), explain complex things in simple words, and stay calm and respectful even in difficult situations.
You take ownership of the result — you double-check information before you reply, prepare accurate and complete requests for Technical, Product, or Legal teams, and understand that your work directly affects the team, our users, and Feenko's reputation.
You adapt and learn fast — new tools, flows, and processes feel like an opportunity to improve your work, not a burden.
What you get:
Competitive salary — the final salary is discussed based on your experience and interview results.
Health insurance — available if needed, after 2 month of work with us.
Remote work — work from wherever you are. You only need your own reliable computer and a fast, stable internet connection.
Shift-based schedule — 5/2, with shifts from 11:00–20:00 and 16:0
