Customer Support Specialist (CET)
Precoro Inc., Київ, Варшава (Польща)
- Формат:
- повний remote
- Джерело:
- jobs.dou.ua
Що робити
- Multi-Channel Support: Respond to client queries via chats, emails, video conferences, and phone calls (very seldom).
- Troubleshooting & Escalation: Analyze support requests, troubleshoot issues, reproduce and test reported problems, and escalate cases to the appropriate team when necessary.
- Customer Satisfaction: Provide customers with accurate, effective, and customer-focused solutions while ensuring a high level of satisfaction.
- SLA & Quality Standards: Meet established service level agreements (SLAs) and support quality standards.
- Knowledge Base Maintenance: Document troubleshooting steps, known issues, and resolutions to maintain an up-to-date knowledge base.
Що очікуємо
- Must-Haves:
- Relevant Experience: Previous experience in Customer Support, Client Success, or a client-facing role (preferably in B2B or SaaS).
- English Proficiency: Proficient written English.
- Analytical Mindset: Analytical thinking and root cause analysis.
- Attention to Detail: Detail-oriented approach.
Схожі вакансії
- Customer Support/Technical SupportMindecs$700 - $1 200 на місяць
Customer Support / Customer Experience Representative (7 months contract)ALLSTARSITremote- Customer Support Specialist (CET)Precoro$1 000 - $1 600 на місяць
- Customer Support Representative (4 night shifts per month, English B2-C1)Fast Corporate$1 000 - $1 500 на місяць
Customer Support Specialist (Commission Appeals)EVO$800 - $950 на місяцьКиїв
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