Customer Support Specialist (CET)
- Зарплата:
- $1 000 - $1 600 на місяць
- Джерело:
- djinni.co
Що робити
- Multi-Channel Support: Respond to client queries via chats, emails, video conferences, and phone calls (very seldom).
- Troubleshooting & Escalation: Analyze support requests, troubleshoot issues, reproduce and test reported problems, and escalate cases to the appropriate team when necessary.
- Customer Satisfaction: Provide customers with accurate, effective, and customer-focused solutions while ensuring a high level of satisfaction.
- SLA & Quality Standards: Meet established service level agreements (SLAs) and support quality standards.
- Knowledge Base Maintenance: Document troubleshooting steps, known issues, and resolutions to maintain an up-to-date knowledge base.
Що очікуємо
- Must-Haves:
- Relevant Experience: Previous experience in Customer Support, Client Success, or a client-facing role (preferably in B2B or SaaS).
- English Proficiency: Proficient written and oral English.
- Analytical Mindset: Analytical thinking and root cause analysis.
- Attention to Detail: Detail-oriented approach.
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