Customer Support Manager
- Джерело:
- djinni.co
Що робити
- Own email support end-to-end: billing, subscriptions, cancellations, refunds, access/login issues, product questions
- Respond to App Store and Google Play reviews; work to improve our store ratings — Monitor and respond to user comments and messages on social media
- Handle subscription and refund requests across Apple, Google and web payments, and guide users through platform-specific flows
- Build and maintain macros, help center / FAQ and self-service content to reduce ticket volume
- Set up and improve AI-assisted support (AI agent / auto-replies) to deflect repetitive questions
Що очікуємо
- 2+ years in customer support for a B2C app, SaaS or subscription product
- Excellent written English: clear, warm, concise
- Hands-on experience with a helpdesk tool (Zendesk, Intercom, Help Scout, Freshdesk or similar)
- Understanding of App Store / Google Play subscriptions, refunds and cancellations
- Ability to work autonomously: you organize your own work and don’t need daily task assignment
Що пропонуємо
- Absolute freedom to push boundaries, test new ideas, and fully leverage your expertise.
- A fully remote team with flexible working hours designed to support a healthy work-life integration.
- Enough paid vacation days and sick leave, ensuring you have the time to rest, recharge, and prioritize your well-being.
- Allocated budget for advanced professional courses and leadership training to support your ongoing growth.
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