Customer Support (Farm Management System / Digital Platform)
- Джерело:
- djinni.co
Що робити
- Ticket Intake & Validation
- Review all incoming customer tickets (bug reports, technical issues, “how-to” questions).
- Ensure tickets contain sufficient information to identify and reproduce the issue.
- Reproduce reported bugs when possible.
- Request missing information from customers when required.
Що очікуємо
- Experience
- 2+ years in SaaS support, technical support, or platform operations
- Experience working closely with engineering teams
- Experience handling bug triage and reproduction
- Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.)
Що пропонуємо
- Experience with APIs, logs, data structures
- Experience in digital agriculture / farm management systems
- Understanding of incident management processes (ITIL-style helpful but not required)
- Key KPIs
- You may want to define measurable targets such as:
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