← Усі вакансії

Customer Support Engineer

Джерело:: djinni.co

Відгукнутись на вакансію →

Що робити

Handle complex and escalated customer inquiries related to accounts, subscriptions, In-App Purchases, payments, refunds, and content access.
Provide customer support via Zendesk, App Store, and Google Play.
Investigate and troubleshoot issues across iOS and Android mobile applications.
Analyze customer reports and identify potential product, technical, payment, or subscription issues.
Reproduce reported issues and collect the information required for technical investigation.

Що очікуємо

4+ years of experience in Customer Support, Technical Support, Customer Success, or Support Operations.
Strong experience supporting B2C mobile applications and high-volume customer environments.
Hands-on experience with In-App Purchases, subscriptions, refunds, and Apple/Google payment flows.
Strong troubleshooting and problem-solving skills.
Experience with Zendesk, Intercom, or similar support platforms.

Що пропонуємо

Experience in streaming, entertainment, gaming, SaaS, or digital media.
Experience with subscription-based products.
Experience with Braze, Mixpanel, Amplitude, or Firebase.
Experience working with App Store / Google Play reviews and support at scale.
Basic understanding of APIs, logs, network requests, or other technical troubleshooting tools.

Схожі вакансії

З блогу Trackr

Усі статті →

Поради з CV · 9 хв читання

CV Customer Success 2026: не AM і не саппорт

Поради з CV · 5 хв читання

CV Customer Support 2026: не тікети, а інжиніринг

AI інструменти · 8 хв читання

Розбираємо вакансії з Claude: 4 промпти

Знайдено через trackr.help/jobs · Канал: @trackrhelp · Бот для персональних сповіщень: @trackrhelpBot