Customer Support Agent (LATAM )
- Джерело:
- djinni.co
Що робити
- Provide customer support via Live Chat, Email, and other communication channels.
- Handle payment-related inquiries, including deposits, withdrawals, failed transactions, and payment provider issues.
- Assist players with registration, account verification, bonuses, and general account questions.
- Resolve customer issues efficiently while maintaining high customer satisfaction.
- Escalate complex payment or fraud-related cases to Payments, Risk, Fraud, Compliance, or Technical teams.
Що очікуємо
- 2+ years of Customer Support experience within the iGaming industry.
- Previous experience handling payment-related customer inquiries.
- Strong understanding of deposits, withdrawals, payment providers, and transaction troubleshooting.
- Experience with Zendesk, Intercom, Freshdesk, LiveChat, or similar customer support platforms.
- Understanding of KYC, AML, anti-fraud, and Responsible Gaming principles.
Що пропонуємо
- Experience supporting LATAM customers.
- Experience working with online casino products.
- Experience handling VIP player requests.
- Familiarity with Jira, Confluence, Slack, or Google Workspace.
- Experience participating in product launch or pre-launch projects.
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